Shipping Policy

Shipping Fee

Free shipping on all orders.
 

Shipping Service & Delivery Area

EMOKO official store supports delivery to United States, United Kingdom, Canada, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden.

 

Shipping Carriers

 

Processing Time and Delivery Time

Order Processing Time

Except in cases of force majeure, all orders will be processed and shipped within 2 business days. If your item cannot be shipped within this time frame, we will notify you by email with an estimated delivery date.

Shipping Time

Depending on the items you order and your shipping address, your package will be dispatched from one of our warehouses located in the US, Germany, the UK, Canada, Australia, or China.

• E-Bikes: Delivered within 3–7 business days.

• Accessories: Delivered within 3–20 business days.

 

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.