EmokoBike

We operate 5 local fulfillment centers around the world to ensure fast, tax-free shipping straight to your doorstep. Our warehouses are strategically located in:

• United States
• European Union (EU)
• United Kingdom
• Canada
• Australia

Delivery Timeline:

• Order Processing: Once we receive your order, it will be processed and shipped out from the nearest local warehouse within 1 to 2 business days.
• Shipping Time: After dispatch, your package will be delivered to your address within 3 to 8 business days.

📦 Seamless Local Delivery: Because we ship directly from inside your region (US, EU, UK, CA, or AU), you won't have to worry about long international transit times or unexpected customs delays. A tracking link will be emailed to you as soon as your bike is on its way.

Yes, every EMOKO electric bike comes with a dedicated warranty and lifetime customer support. Here are the core details of our after-sales policy:

• 1 to 2-Year Warranty: All EMOKO e-bikes are covered by a comprehensive 1 to 2-year warranty (depending on the specific model and components) to protect your ride against manufacturing defects.
• 30-Day Return & Exchange Policy: If you are not completely satisfied with your purchase, you can return or exchange your e-bike within 30 days of delivery.
• Fast Shipping: Orders placed directly through the official EMOKO store are processed quickly and will ship out within 1 to 2 business days.
• Lifetime Customer Support: We stand by our products for the long haul. All EMOKO owners receive free, lifetime technical support and customer service whenever you need assistance.

For more comprehensive details on what is covered, please check our full [Warranty Policy].

Yes! All EMOKO e-bikes are designed with the rider in mind and arrive mostly pre-assembled in the box. Completing the final setup is a straightforward process:

• Quick Assembly: The entire assembly process takes only about 30 minutes. You will typically just need to attach the front wheel, handlebars, pedals, and seat.
• Complete Setup Guide: We provide a step-by-step instruction manual along with clear, easy-to-follow assembly videos that walk you through every step of the process.
• Live Online Support: If you still run into any questions or issues during the setup, don't worry! We offer online guidance and real-time customer support to help you get your bike safely on the road.

🔧 Tools Included: Every bike ships with the exact tools and hardware needed for assembly, so you won't need to purchase any extra equipment to get started.

We understand that you might need to adjust the color of your bike or add accessories after placing your order! The EMOKO Customer Support team is always ready to assist, and we will do our absolute best to help you modify or correct your order before it leaves our warehouse.

Because we work fast to ship orders within 1 to 2 business days, please note our policy for unshipped orders:

• Adding Accessories: If your order has not shipped yet, contact us immediately and our team will help you add the accessories to your package.
• Changing Bike Color: Because inventory for each model and color changes minute-by-minute due to high order volumes, we cannot manually swap bike colors on an existing order. To change your bike color, you will need to cancel your original order and place a new one for the desired color.

⚠️ Act Fast: Once an order has been handed over to the courier, we cannot make any changes or cancellations. If you need a modification, please contact our support team immediately with your order number.