Kontaktieren Sie uns per E-Mail. Unsere Online-Antwortzeit für E-Mails beträgt an Werktagen 8–24 Stunden. Bitte haben Sie Geduld.

1. Bei Fragen zu Bestellungen auf unserer Website: Support@emokobike.com

2. Für den Kundendienst: Support@emokobike.com

3. Für Markenwerbung, Empfehlung: Support@emokobike.com

Bei erfolgreicher Zahlung erhalten Sie automatisch eine Bestellbestätigungs-E-Mail in Ihr hinterlegtes Postfach, die die Bestellnummer mit „US“ enthält.

Wenn Sie es innerhalb von 24 Stunden nach erfolgreicher Zahlung immer noch nicht erhalten, wenden Sie sich bitte an Support@emokobike.com, um Hilfe zu erhalten.

Natürlich können Sie Ihre Bestellung vor dem Versand der Ware stornieren. 1. Wenn Sie keine Versandbenachrichtigung erhalten haben, können Sie diese Bestellung stornieren oder ändern, indem Sie unseren Kundenservice per E-Mail kontaktieren. Unser Kundenservice hilft Ihnen innerhalb von 24 Stunden nach Erhalt Ihrer E-Mail bei der Stornierung oder Änderung der Bestellung.

2. Wenn Sie die Versandbenachrichtigung erhalten haben, beachten Sie bitte, dass wir Bestellungen nicht mehr stornieren oder ändern können. Warten Sie daher bitte, bis Ihr Paket eintrifft. Sie können es entweder behalten oder uns kontaktieren, um eine Rückerstattung zu erhalten.

Mehr erfahren: https://emokobike.com/pages/refund-return-policy

Natürlich, aber nur bevor die Bestellung versandt wird, normalerweise innerhalb von 24 Stunden, nachdem Sie die Bestellnummer erhalten haben. Sie können eine Anfrage an Support@emokobike.com senden, um die Produkt- oder Versandinformationen zu ändern, und wir helfen Ihnen sofort bei der Änderung.

2 bis 7 Werktage.

Bei Vorbestellungen beachten Sie bitte das Versanddatum auf der Produktseite. Sobald die Bestellung versandt wurde, erhalten Sie eine Versandbestätigung per E-Mail. Der Spediteur ist FedEx/UPS/DPD. Sobald die Artikel in unserem Lager eingetroffen sind, beträgt die Lieferzeit 2–7 Werktage. Für den Versand durch Drittanbieter können wir keine zusätzlichen Versandinformationen oder -dokumente bereitstellen. Alle von EMOKO angegebenen Liefertermine sind Schätzungen.

Die Tagesbestellung wird innerhalb von 48 Stunden versandt. Wir senden Ihnen eine Bestätigungs-E-Mail, damit Sie den Status Ihrer Bestellung verfolgen können. Mit der Sendungsverfolgungsnummer in der E-Mail können Sie den Versandstatus jederzeit unter https://www.17track.net/zh-cn überprüfen. Wenn Sie die E-Mail mit der Sendungsverfolgungsnummer länger als 48 Stunden nicht erhalten haben, wenden Sie sich bitte an Support@emokobike.com. * Beim Kauf von Vorbestellungsprodukten hängt die tatsächliche Lieferzeit vom voraussichtlichen Liefertermin ab.

E6 bedeutet Unterspannungsschutz. Wenn E6 angezeigt wird, laden Sie den Roller bitte eine Weile auf. Anschließend verschwindet E6 automatisch. Wenn E6 nach dem Laden immer noch angezeigt wird, ersetzen Sie bitte die Batterie.

E7 bedeutet Motorfehler, bitte ersetzen Sie den gesamten Motor.

E8 bedeutet einen Drosselklappenfehler. Bitte ersetzen Sie die Drosselklappe.

E9 bedeutet einen Controllerfehler. Bitte ersetzen Sie den Controller.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the Display-Controller Cable (connection cable between display and controller)

E11 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E11, pls replace the Display-Controller Cable (connection cable between display and controller)

E12 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E12, pls replace the Display-Controller Cable (connection cable between display and controller)

E6 means Low-voltage Protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7: Motor Error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and the wiring harness port are loose or not properly connected, and if the pins are misaligned. Disconnect the throttle port; if the error code disappears, please replace the Throttle. If the error code remains, replace the Display-Controller Cable.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins on the controller wiring under the seat. Also, disconnect the assist sensor to see if the error code disappears.If there are no visible issues and the error code persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the display is burnt out, replace both the Display-Controller Cable and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the wiring harness and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E2 means the brake error, please check if the brake lever returns to its original position. Disconnect the left brake connector; if the error code disappears, replace the Left Brake Lever. Similarly, disconnect the right brake connector; if the error code disappears, replace the Right Brake Lever. If the error code persists after disconnecting both sides, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, replace the Throttle. Check if the push mode can be used by holding down the - button in 0-gear). If it works—replace the Throttle and the Display-Controller Cable.

E14 means the hall error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bikeand try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E30 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the Wiring Harness and the Display .

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.