Contactez-nous par e-mail Notre délai de réponse par e-mail en ligne est de 8 à 24 heures les jours ouvrables, veuillez être patient.

1. Pour toute question concernant les commandes sur notre site Web : Support@emokobike.com

2. Pour le service après-vente : Support@emokobike.com

3. Pour la promotion de la marque, l'approbation : Support@emokobike.com

Lorsque votre paiement est réussi, vous recevrez automatiquement un email de confirmation de commande dans la boîte mail que vous avez laissée, contenant le numéro de commande avec « US ».

Si vous ne parvenez toujours pas à le recevoir dans les 24 heures suivant le paiement, veuillez contacter Support@emokobike.com pour obtenir de l'aide.

Bien sûr, votre commande peut être annulée avant l'expédition des marchandises. 1. Si vous n'avez pas reçu la notification d'expédition, vous pouvez annuler ou modifier votre commande en contactant notre service client par e-mail. Notre service client vous aidera à annuler ou modifier votre commande dans les 24 heures suivant la réception de votre e-mail.

2. Si vous avez reçu l'avis d'expédition, veuillez noter que nous ne pouvons plus annuler ni modifier les commandes. Par conséquent, veuillez attendre la réception de votre colis et vous pourrez le conserver ou nous contacter pour le retourner et obtenir un remboursement.

En savoir plus : https://emokobike.com/pages/refund-return-policy

Bien sûr, mais seulement avant l'expédition de la commande, généralement dans les 24 heures suivant la réception du numéro de commande, vous pouvez envoyer une demande à Support@emokobike.com pour modifier le produit ou les informations d'expédition, et nous vous aiderons à le modifier immédiatement.

2 à 7 jours ouvrables.

Pour les précommandes, veuillez consulter la date d'expédition sur la page produit. Un e-mail de confirmation d'expédition vous sera envoyé une fois la commande expédiée. Le transporteur est FedEx/UPS/DPD. Une fois les articles arrivés à notre entrepôt, comptez entre 2 et 7 jours ouvrés pour leur livraison. Pour toute expédition par un tiers, nous ne pouvons fournir aucune information ni documentation supplémentaire. Les dates de livraison fournies par EMOKO sont des estimations.

La commande du jour sera expédiée sous 48h, nous vous enverrons un email de confirmation pour suivre l'état de votre commande. Vous pouvez utiliser le numéro de suivi dans l'e-mail pour vérifier l'état de l'expédition à tout moment sur https://www.17track.net/zh-cn . Si vous n'avez pas reçu l'e-mail avec le numéro de suivi depuis plus de 48 heures, veuillez contacter Support@emokobike.com. * Lorsque vous achetez des produits en précommande, le délai de livraison réel est soumis à la date de livraison estimée.

E6 signifie protection basse tension, lorsque E6 apparaît, veuillez charger le scooter pendant un moment, puis l'E6 disparaîtra automatiquement, si l'E6 existe toujours après la charge, veuillez remplacer la batterie.

E7 signifie une erreur de moteur, veuillez remplacer l'ensemble du moteur.

E8 signifie l'erreur d'accélérateur, veuillez remplacer l'accélérateur.

E9 signifie l'erreur du contrôleur, veuillez remplacer le contrôleur.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the Display-Controller Cable (connection cable between display and controller)

E11 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E11, pls replace the Display-Controller Cable (connection cable between display and controller)

E12 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E12, pls replace the Display-Controller Cable (connection cable between display and controller)

E6 means Low-voltage Protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7: Motor Error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and the wiring harness port are loose or not properly connected, and if the pins are misaligned. Disconnect the throttle port; if the error code disappears, please replace the Throttle. If the error code remains, replace the Display-Controller Cable.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins on the controller wiring under the seat. Also, disconnect the assist sensor to see if the error code disappears.If there are no visible issues and the error code persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the display is burnt out, replace both the Display-Controller Cable and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the wiring harness and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E2 means the brake error, please check if the brake lever returns to its original position. Disconnect the left brake connector; if the error code disappears, replace the Left Brake Lever. Similarly, disconnect the right brake connector; if the error code disappears, replace the Right Brake Lever. If the error code persists after disconnecting both sides, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, replace the Throttle. Check if the push mode can be used by holding down the - button in 0-gear). If it works—replace the Throttle and the Display-Controller Cable.

E14 means the hall error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bikeand try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E30 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the Wiring Harness and the Display .

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.