Contact us by email Our online email response time is within 8～24 hours on business days, please be patient.

1. For questions about orders on our website: Support@emokobike.com

2. For after-sales service: Support@emokobike.com

3. For brand promotion, endorsement: Support@emokobike.com

When your payment is successful, you will automatically receive an order confirmation email in the mailbox you left, containing the order number with "#EB".

If you still fail to receive it within 24 hours after the payment is successful, please contact Support@emokobike.com for help.

Sure, your order can be cancell before the goods are dispatched. 1. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24 hours after receiving your email.

2. If you have received the shipping notification, please note that we cannot cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return to a refund.

Learn more:https://emokobike.com/pages/refund-return-policy

Of course, but only before the order is shipped, usually within 24 hours after you get the order number, you can send a request to Support@emokobike.com to change the product or shipping information, and we will help you change it immediately.

2~8 business days.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx/UPS/DPD. Once the items arrived in our warehouse, please allow 3~8 business days for your shipment to arrive at your address (Accessories are estimated to take 3-20 business days). For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by EMOKO are estimates.

The order of the day will be shipped within 48 hours,we will send you a confirmation email to track the status of your order. You can use the tracking number in the email to check the shipping status at any time on https://www.emokobike.com/apps/track123 If you have not received the email with the tracking number for more than 48 hours, please contact Support@emokobike.com. * When you purchase the pre-order products, the actual delivery time is subject to the estimated delivery date.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the Display-Controller Cable (connection cable between display and controller)

E11 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E11, pls replace the Display-Controller Cable (connection cable between display and controller)

E12 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E12, pls replace the Display-Controller Cable (connection cable between display and controller)

E6 means Low-voltage Protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7: Motor Error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and the wiring harness port are loose or not properly connected, and if the pins are misaligned. Disconnect the throttle port; if the error code disappears, please replace the Throttle. If the error code remains, replace the Display-Controller Cable.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins on the controller wiring under the seat. Also, disconnect the assist sensor to see if the error code disappears.If there are no visible issues and the error code persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the display is burnt out, replace both the Display-Controller Cable and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the wiring harness and the Display.

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.

E2 means the brake error, please check if the brake lever returns to its original position. Disconnect the left brake connector; if the error code disappears, replace the Left Brake Lever. Similarly, disconnect the right brake connector; if the error code disappears, replace the Right Brake Lever. If the error code persists after disconnecting both sides, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bike and try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, replace the Throttle. Check if the push mode can be used by holding down the - button in 0-gear). If it works—replace the Throttle and the Display-Controller Cable.

E14 means the hall error, please check if there is any damage, broken wires, or loose connections at the motor output ; Restart the bikeand try the assist and push (gear 0, press the - button) mode: If the motor starts, replace the Controller. If it does not start, replace the Motor.

E30 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect each component one by one (assist sensor, throttle, brake lever, front and rear lights) and check if the error code still appears after each disconnection. If the error code persists, replace the Display-Controller Cable.

E6 means low-voltage protection, when E6 shows up, please charge the bike for a while, then the E6 will disappear automatically.

E7 means motor error，please check if the motor wire port is loose. If no issues are found, please replace the Motor.

E8 means the throttle error, please check if the throttle port and wiring harness port are loose or not properly connected. If there are no issues, please replace the Throttle.

E9 means the controller error, please check if there is any damage, loose connections, or bent pins in the controller wiring under the seat. Try disconnecting the assist sensor to see if the error code disappears.If the issue persists, replace the Controller.

E10 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears.If the error code remains, replace the Display-Controller Cable.

E11 means the communication problem between the display and the controller. Please check if there is any damage, loose connections, or bent pins in the wiring harness. If there are no issues, disconnect the assist sensor and check if the error code still appears. If the display is burnt out, replace both the Wiring Harness and the Display .

E13 means headlight error, please check if the pins in the port are misaligned or broken, and gently wiggle the port to see if there are any signs of poor contact. If there are no issues, replace the Headlight.